Frequently Asked Questions

Everything you need to know about shopping with Newquay Camping.

How long does shipping take within the UK?

Standard delivery typically takes 3-5 working days. We also offer an express shipping option which delivers within 1-2 working days if ordered before 2pm.

What is your return policy for outdoor apparel?

We offer a 30-day return policy on all clothing and footwear. Items must be unworn, in their original packaging, and with all tags still attached to be eligible for a full refund.

Are your waterproof jackets covered by a warranty?

Yes, all our technical outerwear comes with a manufacturer's warranty against defects, typically ranging from 12 to 24 months depending on the brand.

Do you offer international shipping?

Currently, we ship to selected European countries and North America. Shipping costs and delivery times are calculated at checkout based on your specific location.

How do I know which size to order?

Each product page includes a detailed size guide. Since we stock various outdoor brands, we recommend checking the specific measurements for each item as sizing can vary between manufacturers.

Which payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.